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The application follows a serverless architecture, leveraging various AWS services: Amazon API Gateway: Provides a secure and scalable API endpoint for the chatbot. AWS Lambda: Serverless compute ...

Amazon announced Q, an AI-powered chatbot aimed to revolutionise the way AWS customers engage with and optimise their cloud services, at the re:Invent 2023 conference in Las Vegas.

If it's actionable then an automated Chatbot will initiates conversation with that user and help the user to resolve the issue by providing a human way interactions using LUIS and cognitive services.

Amazon employees are already using ChatGPT for software coding. They also found the AI chatbot can answer tricky AWS customer questions and write cloud training materials.