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Couple in business class said they were treated like economy passengers over seat issue
They compared themselves to people in cattle (but with extra legroom) when the recline mechanism failed on their business class seats. Anjali and Ravi Gupta were so aggrieved that they’ve now ...
Singapore Airlines must pay a couple $2,400 for 'mental agony' after their business-class seats wouldn't automatically recline — even though they worked manually
A couple received compensation after their business-class seats malfunctioned. Singapore Airlines said they could still recline manually.