The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

NYSEG has launched a pilot training program aimed at improving customer service by reducing call transfers and enhancing ...

and educator professional development courses. Keene State College’s Institute for Lifelong Learning is the Cheshire Academy for Lifelong Learning (CALL). CALL classes are offered on campus on Fridays ...