While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the reaction in the Philippines was closer to fear. Consultancy firms and ...

A 29-year-old call center agent died after becoming a victim of hit-and-run. The incident happened along Quirino Highway in ...

BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.

Three Filipinos who moved to Cambodia to work as call center agents opened up about the abuse they were subjected to after ...

A female call center agent died after sustaining gunshot wounds inflicted by two gunmen. The alleged motive for the killing is the woman was unable to pay her debt ...

As consumer expectations continue to evolve at an unprecedented pace, Voiso, a global leader in AI-powered contact center solutions, is enabling businesses to modernize their operations and provide ...

However, while the software may not replace workers directly, there are concerns about the potential impact on call centers in places like the Philippines, which have built their market position ...