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Call center employees in the Philippines aren’t worried about AI: The tech’s ‘not quite there yet’
While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the reaction in the Philippines was closer to fear. Consultancy firms and ...
KAMI.com.ph8d
Call center agent, na-hit-and-run ng humaharurot na kotse at humampas sa concrete barriers; patay
A 29-year-old call center agent died after becoming a victim of hit-and-run. The incident happened along Quirino Highway in ...
Rest of World on MSN4mon
AI is making Philippine call center work more efficient, for better and worse
BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.
Philippine Airlines Names ibex Contact Center Partner of the Year
PAL’s contact center partners in 2024 Philippine Airlines Names ibex Contact Center Partner of the Year Achieved the highest ...
KAMI.com.ph on MSN4d
Babaeng call center agent, binaril, patay, dahil umano di nakapagbayad ng utang
A female call center agent died after sustaining gunshot wounds inflicted by two gunmen. The alleged motive for the killing ...
TechSpot1mon
Real-time AI voice technology alters accents in Indian call centers for better clarity
However, while the software may not replace workers directly, there are concerns about the potential impact on call centers in places like the Philippines, which have built their market position ...