While chatting with the store attendant, he allegedly asked Lafferty if he wanted a bag for his new AirPods. “I said, ‘No, ...

Sometimes work members can’t manage every interaction. That’s fine because they are not robots, however, this is not the most ...

resulting in a greatly enhanced likelihood that the customer will return to the store again for their next shopping experience. The data makes the importance of that personal interaction crystal ...

They could either walk into a store or call on the phone ... That means for every customer interaction, the automation and self-service can evolve.” In other words, once AI has the customer ...

By linking digital engagement and sales conversion, it is redefining the landscape of B2B customer interactions. Over the past decade, the B2B sector has witnessed a shift in customer engagement ...

Does each customer interaction live up to the brand experience that the company is trying to create? Are you providing a more consistent and relevant customer experience than your competitors are?

A Starbucks employee said the chain held training on how to handle customers asking to use the restroom or sit in the store ...

Every time you make a purchase, see an advertisement or call a customer support line, you’re interacting with a brand. And with each of these interactions, your perception of the brand can change — ...