Businesses must rethink their branding, marketing and customer engagement strategies to remain relevant today.

Scale up customer success team to meet the needs of the growing customer base. The team will need to address your customers ...

The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

Every time you turn around, it looks like someone is taking a shot at customer success (CS). Whether at last year’s SaaStr or ...

Skilljar, a Seattle startup that sells learning management software to help companies train their customers and partners, has ...

Key questions to answer before you get started with customer success software. Considering customer success software for your company, but not sure where to begin? Are you worried about how long ...

Initiatives include expanding the Customer Success organization and introducing new engagement tools, ensuring that customers receive fast resolutions, deep expertise, and a frictionless experience.

“I’m excited to lead the customer success organization at 6sense and collaborate with our talented teams to help both existing and future customers achieve their goals.” About 6sense 6sense ...

success is inevitable. While these factors are important, sustained business growth ultimately hinges on customer-centricity - putting your customers at the heart of everything you do. In today ...

In this role, David will spearhead Veza's global customer success initiatives across both pre-sales and post-sales initiatives, and play a pivotal role in helping customers achieve their business ...