Or, “How happy are you with the new food vendor ... Unhappy employees will taint the customer experience. As I often say, “What’s happening on the inside of an organization is felt on ...

Former CEO Howard Schultz transformed Starbucks from its humble roots to a coffee powerhouse by creating what he liked to ...

Before you can have happy, satisfied customers ... You'll put this into action when a customer's experience, or an encounter ...

Chief Executive of Stanbic Bank Ghana, Kwamina Asomaning has highlighted the primacy of excellence in customer experience as a true measure of an organization’s long-term success or potential.