Organisations are now more inclined towards using artificial intelligence (AI) for redefining HR processes in ways that build ...

Shreeve helped implement a new AI tool for analyzing the company's annual employee experience survey of its 850 employees. In prior years, her team would read through every one of the 1,200 or so ...

In customer experience management, AI can play a valuable role with employees, customers and the business itself. Organizations that adopt AI successfully improve efficiency while capturing cost ...

Attitudes about artificial intelligence (AI) in the workplace are complex, with many employees feeling excited about the benefits of the technology but unsure of when and how to use it within the ...

Colgate's strategy avoided one of the biggest barriers companies face when adopting AI: employee pushback, hesitation, or resistance. Managing how employees experience change "is without a doubt ...

Before thousands of people flock to downtown Salt Lake City to attend the Qualtrics X4 summit, the Provo-born company on ...

Fullstory’s new solutions solve this challenge by leveraging AI ... best experience possible.” Introducing: Workforce Workforce gives Fullstory customers visibility into their employees ...