Research indicates that positive EX leads to superior CX, which in turn drives revenue growth and customer satisfaction. This relationship is demonstrated in companies where engaged employees ...

By putting people at the center of innovation, TX not only drives growth but also fosters loyalty, engagement and long-term ...

In a related vein, I have looked at the factors that enhance both employee and customer satisfaction. My research shows that when employees are schooled in effective training methods, customer ...

Employee burnout in retail contact centers isn't just a personnel issue—it's a notable business challenge threatening to eat ...

Maija Doggett shares her expertise on how workplaces should enhance employee commitment, a precursor to engagement and job satisfaction.

"Companies regularly collect customer-satisfaction measures ... What if they're only being used to discipline or fire employees? Perhaps customer surveys should be evaluated for equipoise.

Forced joy, however, rarely works. Employee cheerfulness and customer satisfaction don’t go by CEO command. Starbucks baristas have a new job requirement. In addition to remembering to make your ...