However, aside from business-centric metrics such as sales, profit, and ROI that we are all familiar with, another set of KPIs can measure your most important asset of all: customer satisfaction.

Consumer spending is an indispensable pillar of the U.S. economy, and in 2023, the typical American household spent about $77 ...

Measuring the pulse of the customer and problems experienced with their current wireless service is critical in improving a carrier’s bottom line. Most critical is the correlation with improved ...

customer satisfaction with customer-satisfaction surveys is headed to zero. Related stories In reality, nobody's even sure these surveys are measuring the right thing. "Companies regularly collect ...

J.D. Power and Associates recognized Merrillville-based Centier Bank for the first time, giving it the No. 1 ranking in ...

A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find out which fast food chains have the worst customer service.

The J.D. Power North America Rental Car Satisfaction Study SM measures customer satisfaction with the entire airport ... Power data to better understand their competitive position and Measure ...

In today's dynamic B2B landscape, in which interactions have evolved from transactional exchanges to meaningful engagements, measuring brand love has emerged as a strategic imperative. That concept of ...

The American Customer Satisfaction Index aims to measure the feelings and attitudes of clients among four sectors — banks, credit unions, financial advisers and online investment. Nationwide ...

Incorporating photo and video documentation for recommended repairs emerges as a significant trust-building measure ... consistent excellence in customer satisfaction. These rankings underscore ...

Chick-fil-A, which relied nearly completely on drive-thrus during much of the pandemic, still leads the U.S. restaurant industry in an important metric, according to a new survey. For the seventh ...