I wrote an article last week about what I thought was a benign topic: sending a thank-you email ... If it's not online or you don't have someone's business card, email the person at the company ...

As fragile as handwritten letters can be ... a small business in Harvard Square, where I finally found a vibrant selection of thank you cards to choose from. The one I selected stated, “I ...

the daughter of small business owners, winter and the holidays meant more family time at the dining table, not just to eat but to handwrite thank you notes to our customers. My brother would climb up ...