That "Gen 2" cloud "is still in an early stage of maturity," Gartner noted. Oracle, however, has been realistic with its late entry into the market, "and has a sensible engineering roadmap focused ...

According to the latest Gartner® report, IT Service Management (ITSM) platforms play a central role in the delivery and automation of IT services. Despite market maturity, Gartner® forecasts a growth ...