Consumers in the fairly recent past were somewhat tolerant when customer service queries took a long time to be resolved, being quite accustomed to a slow process. The experience of waiting on hold to ...

Businesses are always seeking best-in-class processes to deliver results, streamline efficiency, and reduce costs effectively ...

One of the biggest challenges for any contact centre agent is being able to quickly and confidently provide the most helpful answer to the customer the first time they ask the question. Traditionally, ...

Money20/20 USA opened with a Sunday Night Live session on fintech’s 20-year progress and future, spotlighting the ...

The world is rapidly changing, and supply chains are vulnerable. Retail and consumer goods organisations are besieged by ...

Social media identity fraud has risen 25 per cent in the lead-up to the US presidential election on 5 November 2024, ...

Women in financial services should embrace a mindset of work-life integration rather than balance to foster a deeper sense of ...

Organisations are adopting Microsoft Copilots to “empower human achievement, democratise intelligence and realise significant ...

Businesses can digitise their operations by leveraging Microsoft’s Business Applications, Modern Work, Copilot and Power ...

Dynatrace has launched its platform on Microsoft Azure in Australia to support its joint customers in the region with their ...

Almost nine in ten organisations (87 per cent) believe generative artificial intelligence will give them a competitive edge, ...

Every public sector employee in the UK spends more than eight hours per week managing data and performing routine ...