The Board of Public Works approved a $3.9 million extension Wednesday of a call center contract ahead of an expected surge of ...

In EJ Gomez’s Monday report on “Saksi,” the motorcycle rider was a call center agent on his way home from work past midnight ... The motorcycle rider’s family said among the stolen items were his ...

An asylum seeker from Colombia had a court order preventing her deportation. Immigration agents didn’t seem to care.

“The first places we may be able to notice the effects of IRS cuts are in taxpayer service and just return processing. For ...

It feels like you’re on edge all the time,’ one immigrant advocate said about the Trump administration’s immigration ...

From Karen Read herself to the investigators to the experts, these people will be critical to Read's second trial.

Peter Vermes is no longer Sporting Kansas City’s manager, but it’s worth remembering: No one since Lamar Hunt did more for soccer in KC.

The platform's architecture enables it to connect with common contact center infrastructure ... Bland AI operates as a phone automation system that processes customer calls through artificial ...

Known as quit claim deed fraud or home title theft, the schemes involve fraudsters who forge documents to record a phony transfer of property ownership. Criminals can then sell either the vacant land ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...