The Board of Public Works approved a $3.9 million extension Wednesday of a call center contract ahead of an expected surge of ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

In EJ Gomez’s Monday report on “Saksi,” the motorcycle rider was a call center agent on his way home from work past midnight ... The motorcycle rider’s family said among the stolen items were his ...

Mahmoud Khalil called himself a "political prisoner" in a new letter dictated from the Louisiana detention center where he ...

Nearly 100 people contacted The Denver Post recently, voicing concerns about benefit delays and difficulty reaching a live ...

An asylum seeker from Colombia had a court order preventing her deportation. Immigration agents didn’t seem to care.

You can still apply for benefits or a replacement Social Security card by phone or online. Learn more about how to visit an office in person or make a call to speak to an agent. With the ...

Painting this picture of immigrants as criminals and that they are only deporting criminals is so far from the truth that we’re seeing.” ...

Zoom’s AI agents are coming to Meetings ... its agentic AI will cover apps like Zoom Meetings, Zoom Phone, Zoom Team Chat, Zoom Docs and Zoom Contact Center. The platform’s AI Companion ...

Coleman spoke to U.S. Army personnel about teamwork at the Joint Readiness Training Center and Fort Johnson ... to Allen the nature of the call. He held the phone up for the crowd to see the ...

“The first places we may be able to notice the effects of IRS cuts are in taxpayer service and just return processing. For ...