Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system ...
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
How bad is call center agent burnout? I interviewed a manager of a small hospitality company recently, and he told me that half his employees quit within two weeks of completing their training.
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