The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center ...

The chaos resulting from the spate of severe weather across the South Bend area on Sunday, March 30, appeared to have ...

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

A Dominican man was charged with bilking some $50,000 from elderly people through a scheme in which suspected thieves posed ...

Seth Rogen said he didn't know he would be front and center at a televised Adele concert he attended in 2021. He recounted ...

The sad story behind those Studio Ghibli memes, humans require a “modest death event” to understand AGI risk, robots-in-homes ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Hundreds of people swept up in the Trump administration’s crackdown on immigration are being kept at an overcrowded detention ...