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In the TikTok, Lainey is doing a comparison between Sam’s Club and Costco. Lainey is on a quest to see which retailer is ...

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

As 2025 unfolds, the utility industry and its workforce stand at a unique crossroads, writes contributor Matthew Smith ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

AI is revolutionizing e-commerce returns, cutting costs, reducing waste, and improving efficiency. Discover how automation ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

AI is revolutionizing post-holiday retail operations, streamlining processes, prioritizing critical tasks, and automating routine workloads.

Situm, a leader in indoor positioning and wayfinding technology for a decade, and HappyOrNot®, a global leader in customer and employee experience management solutions, have signed a strategic ...