Zoom’s business customers in India can now use Zoom Phone and Contact Centre together for easier calling and better customer ...

"As VinFast is gearing up to launch its premium electric SUVs, the VF 7 and the VF 6, in the Indian market, this partnership ...

The department is on the hunt for customer relationship management system and contact centre as a service suppliers, ...

Departmental deal could nearly triple Bristolian outfit’s annual revenue, as CEO says growth is built on solid foundations ...

Through this association, Global Assure will oversee the seamless delivery of essential customer care services, including a Dedicated 24x7 Call Centre, nationwide Roadside Assistance (RSA), Mobile ...

The local authority introduced artificial intelligence-powered technology to customer contact centre at the end of last year.

UAE plans to expand this programme to include middle management, product owners, and decision-makers, requiring participation ...

Coinbase suffers major data breach impacting over 69,000 customers, potentially costing $400 million, due to bribed Indian customer service workers. In May, cryptocurrency giant Coinbase revealed ...

If you’ve ever hung up the phone in frustration at a call centre worker because you can’t understand their accent, Richard ...

A test of municipal call centres reveals widespread dysfunction, with Ekurhuleni, Durban and Mogale City among the worst ...

Callerdesk brings call-centre tech to small businesses. Co-founder Kaushal Bansal shares how AI and voice are reshaping ...

Dubai Police received a total of 44,102 calls over the Eid Al-Adha holiday, as reported by the Command and Control Centre of ...