AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

To drive sustainable growth, brands must shift from isolated transactions to lasting customer relationships. This requires a ...

Kaon Interactive introduces Kaon Demo360+ TM, a transformation from 3D Product Tours to value-driven experiences. This ...

STAFF REPORTER Green Enterprise Solutions (Green) hosted an engaging presentation by Nanda Idink, a renowned Customer Experience (CX) expert from The Communication Architect in the Netherlands. The ...

Green Enterprise Solutions (Green) hosted an engaging presentation by Nanda Idink, a Customer Experience (CX) expert from The Communication Architect in the Netherlands, on Wednesday.The session, held ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Department of Civil and Environmental Engineering, Princeton University, Princeton, New Jersey 08544, United States High Meadows Environmental Institute, Princeton University, Princeton, New Jersey ...

In an interview with The Straits Times on Jan 13, SUTD president Phoon Kok Kwang explained that their approach to incorporating AI focuses on the interactions between “humans and AI”.

They recognize that every customer interaction—from sales promises to support tickets—shapes the renewal decision. By understanding churn as a journey rather than an event, organizations can ...

The emergence of AI agents—intelligent virtual assistants powered by natural language processing (NLP), machine learning, and advanced data analytics—has revolutionized customer interactions ...