The manager of a popular Lush store in Glasgow has shared her favourite bath bomb moments, including a gender reveal. Magz Macphee-David, senior manager at Lush Glasgow City, shared her fondest retail ...

Rails recently opened a new retail location in Bethesda, Maryland, which was strategically chosen based on strong existing ...

The wireless network provider reported higher levels of customer churn in the first quarter following price hikes. Executives ...

In terms of definition, customer experience management software is a technology that allows the organization to manage their interaction with the customers both current and future one. Growing ...

Iceland has opened the UK’s first in-prison convenience store at HMP Oakwood, the largest prison in England, offering inmates ...

This is precisely where the strategic integration of interactive remote support technology becomes exceptionally relevant. As ...

A ‘Culture of Customer’ is a way of being by everyone to everyone within the business, the ecosystem and community of that ...

As businesses move beyond reactive customer support to proactive, revenue-generating strategies, platforms like Gladly are ...

Industry leaders at the ET CX Annual Symposium 2025, panel explored the first principles of customer lifecycle management, ...

In an era where consumer choice is limitless, hyper-personalisation has emerged as the essential strategy for brands to ...

Varun Ghai, a Delhi entrepreneur, encountered a customer attempting to defraud his baby clothing brand using a fabricated ...

an SAP endorsed app available on SAP Store, is now part of the SAP Customer Experience (SAP CX) solution area of endorsed apps. This designation highlights OMS+ as a key solution for companies seeking ...