Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

Microsoft Copilot is at the forefront of an industry transformation, providing telecommunications firms with artificial ...

Socure has launched its new RiskOS platform, a unified platform for fraud prevention, identity verification, and regulatory compliance.

Inc. , the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced strong customer adoption and usage of the AI-powered 8x8 ...

As part of Social Samosa’s 40 Under 40 jury, Pratik Mazumder of Mahindra Holidays & Resorts shares his perspective on ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

The private AI cloud deployment is set to transform operational efficiency and drive innovation within e&’s operations in the ...

Global communications platform Infobip has partnered with White Label Communications to enhance its full-stack Communication Platform as a Service (CPaaS) solution for medium and large enterprises.

The fast pace of emerging technology adoption is increasing pressure on telecom operators to meet demands and implement AI.