American Airlines recently announced the formation of its Customer Experience Advisory Board, led by AA’s chief customer officer, Heather Garboden. CX is now in the C-suite.

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and ...

The BC Lottery Corporation has welcomed its first all-Indigenous cohort of customer service associate (CSA) employees within ...

The Solano County Board of Supervisors is set to consider a high-stakes agreement that could see the Sheriff’s Office take ...

But if Canada Post is destroyed, and all the Food Banks in Canada go bust — that’s just an example of a charity that depends ...

That changed when the 65-year-old was introduced to a new mobile app developed by the hospital’s cancer care clinic, which ...

An internal memo and emails show that Medicaid officials unsuccessfully sought to block the data transfer, citing legal and ethical concerns.

Kristi Searle is human resources professional and the CEO of Peoplebiz Consulting Inc. She advises business leaders on workforce strategy, organizational change, and crisis management.