We are pleased that the Financial Ombudsman Service (FOS) has improved its performance across some metrics over the last year - for example, closing almost 20% more cases in the first seven months of ...

Aggrieved banking, insurance and superannuation customers are suffering lengthy delays of up to six months to have case ...

The regulator of CMCs has highlighted poor service standards, inappropriate sourcing of customers and misleading advertising ...

The law recognises that time limits should apply to a claimant’s right to bring a claim. It has passed legislation to give effect to that recognition (notably, the Limitation Act 1980 and Latent ...

Storm damage is covered on most home insurance policies but there may be exemptions that mean your claim gets rejected ...

On 15 November 2024, the Financial Conduct Authority (“FCA”) and Financial Ombudsman Service (“FOS”) jointly published a call for input (the ...

In March, our newly renovated home caught fire, causing smoke damage. We claimed with our insurer Privilege, but have been ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access information on a device and to provide personalised ads and content, ad and ...

BARCLAYS customers who have withdrawn “free” cash from the bank during an ATM glitch could find their accounts are overdrawn.

The Financial Conduct Authority is set to look ... One of the priority areas for the FCA was to look at service standards, by considering whether CMCs are investigating the existence and merits ...

The effective strategy and prompt delivery of justice by the Ombudsman Punjab's office have led to the immediate resolution of public complaints. A total of 22.5 million rupees in pending dues were ...

The profession has come out strongly against Legal Ombudsman plans for a 10% budget hike, arguing that throwing more money at ...