In a short statement, the FOS said “interim arrangements” will be made with deputy chief ombudsman, James Dipple-Johnstone, ...

Abby Thomas has stepped down following criticism over the ombudsman service’s role in the motor finance commission scandal.

Financial ombudsman to charge claims management firms £250 to refer a case - The move aims to make funding arrangements ...

Abby Thomas, who only joined the FOS in October 2022, is said to have clashed with fellow directors over the size of a fee ...

Only one in 10 law firms handling financial services mis-selling matters will have to pay the new £250 case fee to the ...

Barclays Partner Finance has been granted permission to appeal against the Administrative Court's judgment in R (Clydesdale Financial Services Ltd) ...

The head of the UK’s Financial Ombudsman Service quit unexpectedly on Thursday in the middle of a major review of the consumer redress system in the financial services sector.

Abby Thomas, the chief executive and chief ombudsman of Britain's Financial Ombudsman Service, is stepping down after more than two years. The announcement comes amid increased pressure from finance ...

Abby Thomas has stepped down following criticism over the ombudsman service’s role in the motor finance commission scandal. The Financial Ombudsman Service is a public body which offers consumer ...

It has been an absolute privilege to lead the Financial Ombudsman Service through this period of rapid transformation and innovation Abby Thomas The FOS is a public body offering consumer redress ...