The touchpoints between you and your customer create their journey. See your business from your customer's point of view. A map is all about getting somewhere! In this lesson, you'll determine the ...

The Delta Air Lines flights between Memphis, Tennessee, and Atlanta flew the unusual routes as storms hit the South and the ...

So, how do businesses achieve that knowledge? With the help of customer journey maps. Customer journey maps help businesses visualize customer interactions and identify quickly and clearly what is ...