With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

Plus, see where to watch the canonization of Blessed Carlo Acutis in real time; Mercy LIFE Center in Sharon Hill helps older ...

The school has been forced to close three times since June, mainly due to problems in the heating and cooling systems.