A recent survey of hiring managers found about a quarter believe Gen Zers lack the ability to effectively interface with ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

TULSA, Okla., Nov. 06, 2024 (GLOBE NEWSWIRE) -- Matrix Service Company (Nasdaq: MTRX), a leading North American industrial engineering, construction, and maintenance contractor, today announced ...

Onix was chosen as a leader in the 2024 SPARK Matrix TM: Cloud Migration and Modernization Services due to its outstanding capabilities in IP-driven Accelerators: Eagle, Raven, Pelican, Kingfisher, ...

Key Points Using the matrix provided in this guide can determine if a project is worth pursuing for DMAIC. Projects need to be carefully selected, as going about things without a plan can result in ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

Japan's Travel Management Company (TMC) market is highly fragmented and lacks digital maturity, presenting significant challenges for companies. Travel managers often navigate multiple sites to find ...

Generative AI (GenAI) is reshaping customer engagement in ways previously unimaginable. While it’s still early in its ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.