It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Fix-It Right Plumbing, a leading provider of plumbing services across Melbourne, Geelong, and Canberra, is pleased to ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

In today’s unprecedented business world, organisations have to work harder to connect to their customers. This is because the ...

The reusable plastic packaging maker wants to get closer to its customers, but that does not just mean geographically.

Georgia Power has filed its 2025 Integrated Resource Plan (IRP) with the Georgia Public Service Commission (PSC), a roadmap ...

Aston Martin’s new CEO Adrian Hallmark said the company can be sustainably profitable—without continuation cars.