Tech expert Kurt “CyberGuy" Knutsson says hackers are using Microsoft Teams for phishing, vishing and quishing via social ...

Whether that’s an actual product, an app, or even just e-commerce and customer service ... a company’s support teams. No matter how well-built and easy-to-use a piece of tech is, support ...

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Dan Batrack; Chairman of the Board, Chief Executive Officer; Tetra Tech Inc Steven Burdick ... high-performance buildings design services as well as our support for Fortune 500 clients.

Gmail users are being asked to secure their accounts and remain vigilant as a series of highly sophisticated AI-driven scams ...

Beware of iCloud scams using urgent messages. Tech expert Kurt “CyberGuy" Knutsson helps you spot the red flags to protect ...

River is partnering with a charity that connects vets who have a passion for videogames, hosting a two-day event and "Super ...

The call center where he works caters to broadband service transactions for a U.S ... the BPO sector will expand to provide tech support in new sectors. Self-driving cars, he says, will need ...

Retnec operated a fraudulent call centre in Gurugram, deceiving unsuspecting consumers under the guise of providing technical ...