Donald Trump’s 2024 US presidential victory raises concerns in Davao City's BPO industry, potentially impacting ...

The rise of generative artificial intelligence (AI) technologies and automation introduces new dimensions to the BPO sector, ...

THE INFORMATION technology and business process management (IT-BPM) industry can provide improved customer service through the use of artificial intelligence (AI) technology that neutralizes accents, ...

The Delhi High Court recently issued a detailed judgment in the case of Cadence Design Systems (India) Pvt. Ltd. v. Deputy ...

A Cape Cod investor who once led multiple companies including Trillium Capital, Stream Global Services and 3Com was sentenced ...

We are proud to win the Generative AI Product of the Year Award for our leadership in leveraging Gen AI to redefine customer experience,” said ibex CEO Bob Dechant. “Gen AI is changing the CX ...

ibex Wave iX AI Virtual Agent also breaks down communication barriers by offering true omnichannel and multilanguage support.

New research based on a survey of 200 CFOs by Everest Group, supported by Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, shows that outsourcing ...

DONALD Trump's return as US President-elect could lead to a range of impacts on the Philippine economy, shaped by his known stances on trade, immigration, and foreign policy. Trump's "America First" ...

Strategic collaboration equips Business Process Outsourcing (BPO) providers with Callvu’s Digital Micro Apps, which are built for modern call-centers. SAN FRANCISCO, CA, UNITED STATES, October 16, ...