Focusing on customer advocacy can sometimes feel like herding cats rather than creating a perfect work of art, but it’s a ...

A degree-mapping intervention at the City University of New York helps students identify how their academics connect to ...

CAMPBELL, Calif., April 02, 2025--8x8, Inc. (NASDAQ: EGHT) announces 8x8 JourneyIQ, giving businesses the ability to track, predict, and optimize every step of the customer journey ...

The newFlightPath3D Cloud SaaS solution adds to the popular flight tracking experience with destination itinerary planning, ...

eliminating blind spots and providing a complete view of every customer and their journey. It maps every touchpoint—including agent handoffs, back-office involvement, and resolution paths ...

It has been clear for some time that the linear marketing funnel traditionally used to map the customer journey is no longer ... to include an intricate web of touchpoints across digital and ...

JLG Industries Inc., an Oshkosh Corporation business and global manufacturer of mobile elevating work platforms (MEWPs) and telehandlers, announced the launch of its newly redesigned corporate website ...

The Kempegowda International Airport was named the best regional airport in south Asia while its Terminal 2 got a five-star ...

As we reach a time of peak e-commerce, it’s more important than ever for retailers to understand their customers and the journeys that each one is on, and ...