Consumers in the fairly recent past were somewhat tolerant when customer service queries took a long time to be resolved, being quite accustomed to a slow process. The experience of waiting on hold to ...

One of the biggest challenges for any contact centre agent is being able to quickly and confidently provide the most helpful answer to the customer the first time they ask the question. Traditionally, ...

Businesses are always seeking best-in-class processes to deliver results, streamline efficiency, and reduce costs effectively ...

The world is rapidly changing, and supply chains are vulnerable. Retail and consumer goods organisations are besieged by ...

Dynatrace has launched its platform on Microsoft Azure in Australia to support its joint customers in the region with their ...

The typical office meeting is no longer limited to a single room with participants gathered around a table. According to Vic Bhagat, principle of alliances and ecosystem at Q-SYS, organisations need ...

Tiger Health Technology is a company of Tiger Technology, an experienced technology provider with 20 years of expertise in addressing mission-critical storage challenges across various industries.

As a Microsoft partner, ENow is trusted by large enterprises around the globe. It manages over 550 million employees in over 130 countries and its technologies monitor over 22 billion transactions per ...