Consumers in the fairly recent past were somewhat tolerant when customer service queries took a long time to be resolved, being quite accustomed to a slow process. The experience of waiting on hold to ...

One of the biggest challenges for any contact centre agent is being able to quickly and confidently provide the most helpful answer to the customer the first time they ask the question. Traditionally, ...

The typical office meeting is no longer limited to a single room with participants gathered around a table. According to Vic Bhagat, principle of alliances and ecosystem at Q-SYS, organisations need ...

The world is rapidly changing, and supply chains are vulnerable. Retail and consumer goods organisations are besieged by ...

Dynatrace has launched its platform on Microsoft Azure in Australia to support its joint customers in the region with their ...

Businesses are always seeking best-in-class processes to deliver results, streamline efficiency, and reduce costs effectively ...

Businesses can digitise their operations by leveraging Microsoft’s Business Applications, Modern Work, Copilot and Power ...

SmartCitiesWorld, in association with Microsoft, has released a new report identifying how artificial intelligence is being used to transform urban environments ahead of Smart City Expo World Congress ...