Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

B2B companies can improve outcomes and today's B2B buyer journey by blending digital self-service and the human touch.

IWMS stands for integrated workplace management system. These software solutions provide a centralized platform to manage corporate real estate and facilities.

Find out how AI copilots are helping sales teams streamline sales processes and how the technology will help boost sales in the future.

The Future of Commerce provides news, thought leadership, trends, and analysis on commerce, industry, and technology topics, both consumer-facing and business-to-business. Our purpose is to keep you ...

Josh Maday is an experienced writer, editor, reviewer, and a customer-focused technical communicator working with clients from academia to industry. Josh is adept at working collaboratively with ...

Geert Leeman is the Chief Revenue Officer of SAP Customer Experience (CX), a market-leading business that supports over 10k customers around the world. In this role, Geert is responsible for building ...

Jenn’s an experienced writer, editor, and strategist, and is the Editor in Chief of The Future of Commerce + Customer Engagement, an industry award-winning site. She’s a contributor to some of the ...

allnatura – dieser Name steht seit über 20 Jahren für gesundes Schlafen und natürliches Wohnen. Das Familienunternehmen aus dem schwäbischen Heubach ist einer der führenden Anbieter für ökologisch und ...

Ji-Hyun Ahn ist als Senior Marketing Manager im Bereich SAP Customer Experience tätig. Sie verfügt über 14 Jahre Marketingerfahrung in verschiedenen Positionen, mit Schwerpunkt auf die IT-Branche.