As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

IVR lets you send incoming calls to the right call center agents. In addition ... solution to your precise business requirements (for example, it’s dead easy to add something like a chatbot ...

IT WAS A HEAVY POLICE AND SHERIFF RESPONSE WHEN, ACCORDING TO A HOSPITAL SPOKESPERSON, A SWATTING CALL WAS MADE TO 911 AROUND 7:00 IN THE EVENING. THAT CALL TRIGGERED THE HOSPITAL’S EMERGENCY ...

The call was made after 7 p.m., prompting multiple Cocoa Beach Police patrol officers to search the hospital for any potential threats as a precaution. No evacuations took place. Residents were ...

One player who recently became a free agent after being waived by the Utah ... Dec 1, 2024; Inglewood, California, USA; Los Angeles Clippers center Mo Bamba (4) gets the rebound against the ...

Tenet Healthcare beat on earnings but landed well short on revenue expectations for the fourth quarter of 2024, fueling a ...

"By enhancing the speed and precision of medical decisions, AI agents empower clinicians to focus more on delivering compassionate, human-centered care," said Mr. Samkutty. "Beyond clinical settings, ...

Los Angeles LGBT Center Chief Executive Joe Hollendoner told the crowd of protesters Thursday night that the children’s hospital could not “hide behind” Trump’s executive order.

The second article looked at hospital emergency department visits during last month’s Los Angeles wildfires. It found visits decreased 9% over the first six days of the wildfires. That’s ...

President Trump said he was revoking former President Joseph R. Biden Jr.’s security clearances on Friday as retribution for ...