As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system ...

An AI agent is a software program that uses artificial intelligence (AI) to interact with its environment and perform tasks.

Mountain rescue training in New Mexico prepares medical professionals for the toughest conditions. Find out how they're learning to save lives in the most challenging conditions.

President Donald Trump’s freeze on foreign assistance has dealt a blow organizations fighting human trafficking and forced labor in Cambodia, where tens of thousands of people are held captive and for ...

The investment has given Microsoft access to some of the most advanced large language models (LLMs) through ChatGPT, which it ...

Good afternoon, and welcome to SiTime's fourth quarter 2024 financial results conference call. At this time, all participants ...

The hastily called gathering was part of a flurry of diplomacy expected to center on Ukraine this week as Trump officials ...

New York can be expensive place to retire, but it has many advantages, including lively and walkable cities, some top-flight ...