The chaos resulting from the spate of severe weather across the South Bend area on Sunday, March 30, appeared to have ...

While China, Russia and other nations have rushed emergency response teams to the devastated country, the U.S., once a leader ...

Gabourey Sidibe discusses her Hollywood experience as a Black woman — and her pre-'Precious' job at a phone-sex call center — ...

Closure — if any such thing exists — is still out of reach for many pandemic survivors. The world has seemingly moved on even as so many people grieve.

JJ Redick was brought to tears when he first saw the devastation where he rented a home and one day hoped to buy. Now he's working to rebuild it.

A day after Gov. Spencer Cox allowed the pride ban bill to go into law, hundreds gathered at the Utah State Capitol to ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.