Congress should get “strategic” about funding its Article 1 duties, some advocates tell lawmakers, even as cuts are in vogue.

The second-largest U.S. bank is pushing generative artificial intelligence out to most employees while continuing to offer ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time ...

The Board of Public Works approved a $3.9 million extension Wednesday of a call center contract ahead of an expected surge of ...