As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Officials noted that the latest forecast continues to call for the chance of tornadoes ... a shelter at 5:30 p.m. at the Walker County Civic Center, 10052 Highway 27, in Rock Spring.

This was coming. Also the fake call centers duping western citizens for millions didn't help either. Big crash coming. With a workforce of around 90,000 employees in India and tens of thousands more ...

facility that meteorologists call the "the nerve center for the entire weather enterprise in the United States." "I don't think there's any way I can overstate the importance of this Center in ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

The world’s biggest call centre company is using artificial intelligence to “neutralise” Indian accents for Western customers. Teleperformance said it was applying real-time AI software on ...

Open the Start menu and enter Windows Admin Center Setup into the search bar to search for Windows Admin Center. Select the Windows Admin Center Setup app from the Best match list. In the Select TLS ...

As reported by SFGATE, Sanas is a startup that offers "accent translation" for call center employees, a job that tends to be outsourced to cheaper foreign markets like India and the Philippines.

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...

It’s no secret that call centers are concerned with metrics and performance ... if you want to respect the schedules of your customers and employees alike. In this guide, we’ll break down everything ...