Discover how BEUMER Group's expanded Customer Diagnostic Center (CDC) offers 24/7 monitoring, predictive maintenance, and ...

Dubai: During the Eid Al Fitr holiday, Dubai Police received 45,845 calls through its Command and Control Centre and the 901 Call Centre. Of these, 40,715 calls were made to the 999 emergency hotline, ...

Dubai Police received 45,845 calls during the Eid Al-Fitr holiday through its Command and Control Centre and the 901 Call Centre.Of the total, 40,715 calls were made to the emergency hotline 999, ...

At Enterprise Connect, Cisco unveiled its vision for agentic AI collaboration, along with new AI-powered collaboration solutions designed to create futureproofed experiences for customers, employees ...

AI-powered, real-time voice translation is revolutionising CX by breaking language barriers, reducing costs and enhancing ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Sumit Mitra, CEO of Tesco Business Solutions, discusses with Mint the British retailer's plans for its business centres that ...

Anywhere365, a global pioneer in transforming customer experience with AI solutions, has unveiled its new brand identity, ...

When it comes to carrying out basic life admin, even the most capable of us struggles with the useless systems that are now ...

City of Darwin is pleased to announce that an application for development of the new Civic Centre has been approved by the ...

Forget Elon Musk – a flat battery due to a firmware fault, towing costs, and phantom braking drove this Tesla driver to give ...