A cycling campaign group has urged Translink to leave the morning bike ban on trains up to the discretion of conductors.

Businesses can capitalize on NFC capabilities that are more widely available with most smartphones supporting them.

By teaming up with established payment technology partners, businesses foster dynamic relationships that create a virtuous ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with healthcare professionals.

By adding broad public social media listening, the company expands the Genesys Cloud platform’s existing capabilities beyond direct messaging to unlock deeper understanding of consumer sentiment that ...

But an amorphous definition of the technology may be masking its actual impact – and risks – with fewer professionals seeing it as “very important” in areas such as customer engagement. Artificial ...

Celebrity engagement rings are both an object of affection for the famous wearer and an object of fascination for the general public. Not only do they show off the celebrity’s personal style ...

“Hold that rock up, baby!” That’s how DK Metcalf broke the news of his engagement to Normani yesterday, while speaking to press after the announcement he would be traded from the Seattle ...

AI-powered CRM insights further enhance Lifecycle’s value proposition by equipping service agents with automated analytics and customer value scores for improved engagement and efficiency. By ...

By analyzing transaction histories, spending behaviors and customer engagement patterns, banks can proactively offer relevant products and services. For example, AI can detect a customer’s ...