Sometimes work members can’t manage every interaction. That’s fine because they are not robots, however, this is not the most ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

In its latest “State of AI in Financial Services” report, Nvidia found that 60% of more than 600 global financial-services ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

By linking digital engagement and sales conversion, it is redefining the landscape of B2B customer interactions. Over the past decade, the B2B sector has witnessed a shift in customer engagement ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Every time you make a purchase, see an advertisement or call a customer support line, you’re interacting with a brand. And with each of these interactions, your perception of the brand can change — ...

The emergence of AI agents—intelligent virtual assistants powered by natural language processing (NLP), machine learning, and advanced data analytics—has revolutionized customer interactions ...

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

Finally, the system incorporates a real-time memory tracking small language model (SLM), allowing it to build deep customer profiles based on previous interactions — leading to personalized ...