While chatting with the store attendant, he allegedly asked Lafferty if he wanted a bag for his new AirPods. “I said, ‘No, ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

AI transforms loyalty programs by predicting customer needs, automating engagement and delivering hyper-relevant offers.

News that Aussie eCommerce giant Adore Beauty is making a bricks-and-mortar play attracted considerable media attention, and for good reason.With plans to open 25 stores over the next three years, ...

Shifting from solely physical stores to an omnichannel approach means moving away from a channel-centric strategy and instead ...

As online shopping continues to evolve, the importance of delivering an adaptive CX cannot be overstated. Consumers increasingly expect personalized, frictionless experiences that cater to their ...

To drive sustainable growth, brands must shift from isolated transactions to lasting customer relationships. This requires a ...

In today’s fast-paced digital world, staying ahead in e-commerce and retail means embracing innovation. Traditional marketing ...

This story mentions sexual harassment and racism. As Mackenzie Ridenour and their coworkers wiped down counters, washed ...

Abstract: Customer Relationship Management (CRM) systems, widely used in enterprises, have evolved into Software-as-a-Service (SaaS) platforms. With the advent of Customer Data Platforms (CDP), these ...

The Indian audio device market is expanding due to a need for immersive sound technologies and high-quality audio products ...