While chatting with the store attendant, he allegedly asked Lafferty if he wanted a bag for his new AirPods. “I said, ‘No, ...

The customer service team is ready ... Is there a Sports Interaction mobile app? Yes, Sports Interaction has a mobile app, available in the App Store for both iPhone (iOS) and Android users.

Despite dominating the online retail space, Amazon is struggling to make a mark in the physical store arena. The Wall Street ...

To drive sustainable growth, brands must shift from isolated transactions to lasting customer relationships. This requires a ...

If they engage via chat, they expect the agent (or bot) to know they shopped in-store last week and submitted ... personalized experiences and customer interactions through various channels.

In today’s fast-paced digital world, staying ahead in e-commerce and retail means embracing innovation. Traditional marketing ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

By improving customer experience design, companies drive growth and the public sector stays relevant, says iOCO ...

Aptos is bringing more AI experiences into the store in 2025, including sales and customer insights and personalized product recommendations. According to Nikki Baird, VP of Strategy and Product at ...