Gary Drenik is a writer covering AI, analytics and ... our retail store reps and customer service reps to improve their efficiency. In the highly competitive telecom industry, where over 80 ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

Gary Drenik is a writer covering AI, analytics and innovation ... Understanding the Customer Journey: The Power of Real-Time AI AI is fundamentally reshaping how brands understand and map the ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.