In a bold move reshaping the future of finance, Topicus proudly announces the launch of Akkuro, a cutting-edge composable banking platform set to revolutionize how financial institutions innovate, ...

The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a ...

Decreased funding for Community Development Financial Institutions and the declawing of the Federal Deposit Insurance Corp.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Concentrix Corporation’s CNXC share price has dipped by 13.78%, which has investors questioning if this is right time to buy.

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

A well-executed fraud and dispute resolution process serves as a loyalty litmus test, revealing the true strength of the customer relationship. Customers who feel valued, supported, and fairly treated ...

(Image/PTI) Reserve Bank of India (RBI) Governor Sanjay Malhotra has a good reason to worry about the quality of customer service at Indian banks. The number of complaints under the RBI’s ...

The Bank of England opted to hold interest rates following its latest meeting at 4.5 per cent as it continues to tread carefully amid fears of resurgent inflation. The decision came as little ...