In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is vital for those serious about growth.

B2B brands may be effective on the marketing front end. But they have a problem once they have attracted new customers: onboarding them, according to The Future of Customer Onboarding 2025, a study by ...

Onboarding remains a resource-intensive, multi-step process plagued by delays, errors, and frustration for both businesses and their clients. For more information about the study and to access the ...

Sinch, today announced a strategic partnership with Aduna, a new venture formed by Ericsson and some of the world's leading telecom operators.

Singaporean banks have been experiencing the highest client losses worldwide due to Know Your Customer (KYC) inefficiencies.

Hubert Palan is the Founder and CEO of Productboard, a product management platform designed to help teams bring products to market more efficiently by prioritizing user needs and aligning teams around ...

So, the best customer onboarding software can be of great assistance and an incredible tool as an advancement to show that you value their input and effort. Its effectiveness is unknown to many, and ...

“Good businesses [are] put through the ringer ... largely because the infrastructure to help a bank understand who that customer is has just been really bad,” said founder Kyle Mack. Onboarding ...

SAN MATEO, Calif., Jan. 27, 2025 /PRNewswire/ -- Rocketlane, the leading customer onboarding and PSA (professional services automation) platform, today announced the release of its annual State of ...

In her role, she’s a customer success manager for the company’s Great Lakes ... “I haven’t met anyone face-to-face—I met my new manager on a Teams call.” Samocha’s onboarding journey has been similar.

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

The brokerage anticipates that the reversal of the RBI’s ban on card issuance and the resumption of customer onboarding through online and mobile banking channels will act as powerful near-term ...