We are pleased that the Financial Ombudsman Service (FOS) has improved its performance across some metrics over the last year - for example, closing almost 20% more cases in the first seven months of ...

Aggrieved banking, insurance and superannuation customers are suffering lengthy delays of up to six months to have case ...

The law recognises that time limits should apply to a claimant’s right to bring a claim. It has passed legislation to give effect to that recognition (notably, the Limitation Act 1980 and Latent ...

The regulator of CMCs has highlighted poor service standards, inappropriate sourcing of customers and misleading advertising ...

Trade body the Association of British Insurers has said firms will be "ready to help and support" policyholders in the wake ...

On 15 November 2024, the Financial Conduct Authority (“FCA”) and Financial Ombudsman Service (“FOS”) jointly published a call for input (the ...

LLOYDS online banking has gone down as customers complain of missing payments. Hundreds of customers are reporting issues via ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access information on a device and to provide personalised ads and content, ad and ...

In March, our newly renovated home caught fire, causing smoke damage. We claimed with our insurer Privilege, but have been ...

NEW DELHI : Mumbai-based Yateen Kahate applied for Axis Bank's Magnus credit card in July 2023. Two months later, the bank ...

BARCLAYS has issued a statement as its banking and mobile app outage enters a third day, leaving millions of customers unable to access their accounts. The payment issues began on Friday when ...

The Financial Conduct Authority is set to look ... One of the priority areas for the FCA was to look at service standards, by considering whether CMCs are investigating the existence and merits ...